Our Licence

Perpetual Guardian Investments Limited (FSP 592810, trading as Perpetual Guardian Investments ) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority.

Nature and scope of the advice

We provide our clients with investment management services, construct investment portfolios and provide financial advice across a wide range of investments and sources that are not limited to any particular product providers or approved lists.

Currently, our services are only provided to other businesses, but we are planning to provide our services to individual investors soon. If you would like to know more please contact us at [email protected]

Fees and costs

Perpetual Guardian Investments will charge you a fee for our advice and services, based on the value of the funds you invest.

Depending on the type of investment made, other costs may also be charged by third parties to cover expenses which include, but are not limited to, brokerage, settlement and custody fees.

We will provide more information about the fees that are relevant to you, and how they are calculated at the time the advice is made.

Conflicts of interest and commissions


Our Advisers receive a salary as an employee of Perpetual Guardian Investments. They may also receive a discretionary annual bonus if a certain level of overall performance is achieved.

Neither Perpetual Guardian Investments nor our Advisers receive any incentives or commissions based on the financial advice they provide you.

To ensure that our Advisers prioritise your interests above their own, we follow an advice process that ensures their recommendations are made on the basis of your goals and circumstances. All our Advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

Complaints handling and dispute resolution

If you are not satisfied with our financial advice service you may contact us to make a complaint:

Call:               0800 673 659                

email:            [email protected]

Write to:         PG Investments Ltd, Level 8, 191 Queen Street, Auckland Central, Auckland, 1010

When we receive a complaint, we will consider it by following our internal complaints process. We will try to resolve the complaint with you as quickly and fairly as possible. If we are unable to do so, the complaint will be escalated through the levels of management so that we can work with you to resolve the issue. We aim to resolve all complaints in 30 days.

If we cannot resolve your complaint through our internal processes, we will issue you with a notice of deadlock and you can refer the matter to Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). FSCL provides a free, independent dispute resolution service that may help resolve your complaint. To contact FSCL:

Call:                0800 34 72 57  

Email              [email protected]            

Write to:         FSCL, PO Box 5967, Wellington 6145

Website:         www.fscl.org.nz

Our duties to you

Perpetual Guardian Investments and our Advisers have duties under the Financial Markets Conduct Act 2013 relating to the way we give you advice. We are required to:

  • Give priority to your interests;

  • Exercise care, diligence, and skill;

  • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services;

  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact us

You can contact Perpetual Guardian Investments Limited, the financial advice provider:

Call:            0800 673 659                

email:         [email protected]

Write to:     PG Investments Ltd, Level 8, 191 Queen Street, Auckland Central, Auckland, 1010